Home Tcb Scan Blog 8 Ways to Remove counter.wmail-service.com Trojan

8 Ways to Remove counter.wmail-service.com Trojan

In the ever-evolving digital landscape of today, the threat posed by cyberattacks has grown increasingly sophisticated, presenting a significant danger to both individuals and organizations. Among these threats is the Counter.wmail-service.com Trojan, which operates as a Command & Control (C&C) server for the VenomSoftX malware.

This malicious JavaScript-based RAT (remote access trojan) and cryptocurrency hijacker are designed to carry out various nefarious activities, including stealing cryptocurrencies, manipulating clipboard content, identifying infected machines, and executing harmful commands.

To effectively counter the VenomSoftX malware and eradicate the Counter.wmail-service.com Trojan from your system, it is essential to follow a comprehensive series of steps. In this guide, we will walk you through each step, offering detailed instructions and expert insights to help safeguard your system against this menacing threat.

Let’s delve into the process and secure your computer against these malicious entities.

How to Remove counter.wmail-service.com Trojan?

Follow below steps to remove counter.wmail-service.com virus in seconds:

Method 1: Use Rkill to Terminate Malicious Processes

The initial step in combatting the Counter.wmail-service.com Trojan involves terminating any malicious processes currently active on your computer. For this purpose, we recommend utilizing a tool known as Rkill. Specifically designed to halt malicious processes temporarily, Rkill enables you to proceed with subsequent removal steps effectively.

Follow these instructions to utilize Rkill effectively:

1. Download Rkill from a trusted source such as BleepingComputer.

2. Once downloaded, double-click on the “Rkill.exe” file to execute it.

3. Rkill will automatically terminate any identified malicious processes running on your system.

Pro Tip: Keep in mind that Rkill’s termination of malicious processes is temporary. Therefore, it’s crucial to proceed promptly with the subsequent removal steps without delay.

Method 2: Uninstall Malicious Programs from Your Computer

To effectively combat the VenomSoftX malware, it’s crucial to identify and remove any potentially harmful applications from your system. Follow these steps to uninstall suspicious programs:

1. Press the Windows key + R to open the Run dialog box.

2. Type “control” and press Enter to access the Control Panel.

3. Within the Control Panel window, navigate to “Programs” or “Programs and Features,” depending on your Windows version.

4. Scan the list of installed programs for any unfamiliar or suspicious entries.

5. Right-click on any suspicious program and select “Uninstall” to initiate its removal from your system.

6. Follow the on-screen instructions to complete the uninstallation process.

Note: Exercise caution when uninstalling programs and ensure that you only remove those you suspect to be malicious. Removing legitimate programs can lead to unintended consequences.

Method 3: Remove counter.wmail-service.com Trojan from Windows

To remove potential traces of the Counter.wmail-service.com Trojan and VenomSoftX malware from your system’s registry, follow these steps carefully:

1. Press the Windows key + R to open the Run dialog box.

2. Type “regedit” and press Enter to launch the Registry Editor.

3. In the Registry Editor window, navigate to the following path:


4. Look for any suspicious subkeys or entries associated with VenomSoftX or Counter.wmail-service.com.

5. Right-click on any suspicious subkey or entry and choose “Delete” to eliminate it.

6. Repeat the process for the following registry paths:

   – HKEY_CURRENT_USER\SOFTWARE\Policies\Microsoft\Windows

   – HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Policies\Microsoft\Windows

7. After removing the malicious entries, close the Registry Editor.

Caution: Exercise extreme caution when working with the Registry Editor as it contains critical system settings. Only delete specific subkeys or entries related to the Counter.wmail-service.com Trojan and VenomSoftX malware. Modifying other registry settings can lead to unintended consequences on your system.

Method 4: Remove Malicious Files and Folders from Windows

To locate and remove suspicious files and folders associated with the Counter.wmail-service.com Trojan or VenomSoftX malware, follow these steps:

1. Press the Windows key + E to open the File Explorer.

2. Navigate to the following locations:

   – C:\Program Files

   – C:\Program Files (x86)

   – C:\Users\YourUsername\AppData\Local

   – C:\Users\YourUsername\AppData\Roaming

   (Replace “YourUsername” with your actual username.)

3. Search for any files or folders that appear suspicious or related to the malware.

4. Right-click on the suspicious file or folder and select “Delete” to initiate its removal.

5. If prompted for confirmation, click “Yes” to proceed with the deletion.

Note: Exercise caution when deleting files and folders, ensuring that you only remove those associated with the Counter.wmail-service.com Trojan and VenomSoftX malware.

Method 5: Reset Your Browser Settings to Their Defaults

The VenomSoftX malware frequently alters browser settings, exerting control over your online activities. To revert your browser settings to their original defaults, adhere to the instructions tailored for your particular browser:

Google Chrome:

To initiate the process of restoring your browser settings in Google Chrome, follow these steps:

1. Launch Google Chrome and locate the three-dot menu icon positioned in the upper-right corner.

2. From the menu that appears, opt for “Settings.”

3. Proceed by scrolling down until you reach the “Advanced” section and click to expand it.

4. Within the expanded advanced settings, continue scrolling down until you encounter the “Reset and clean up” segment.

5. Click on “Restore settings to their original defaults” found in this section.

6. A confirmation prompt will appear; click on “Reset settings” to confirm and finalize the restoration process.

Mozilla Firefox:

To reset Mozilla Firefox, follow these steps:

1. Launch Mozilla Firefox and locate the three-line menu icon positioned in the top-right corner.

2. From the drop-down menu, select “Help.”

3. Within the Help menu, opt for “Troubleshooting Information.”

4. Click on the “Refresh Firefox” button located in the top-right corner.

5. Confirm the action by clicking “Refresh Firefox” once more.

Microsoft Edge:

To reset Microsoft Edge, follow these steps:

1. Open Microsoft Edge and find the three-dot menu icon located in the top-right corner.

2. From the drop-down menu, choose “Settings.”

3. Scroll down and click on “Reset settings” under the “Reset settings” section.

4. Click “Restore settings to their default values” to confirm.

5. After resetting your browser settings, close and reopen Microsoft Edge for the changes to take effect.

Method 6: Run a Full System Scan with an Antivirus or Anti-Malware Program

To guarantee your system is thoroughly cleansed of any lingering malware, it’s advisable to execute a comprehensive system scan using an antivirus or anti-malware program that’s updated. If you already possess an antivirus program, ensure it’s current and conduct a full scan of your computer.

If you lack an antivirus program, contemplate employing trusted security software options such as:

  • Windows Defender
  • Avast Antivirus
  • AVG Antivirus
  • Malwarebytes
  • Norton Security
  • Bitdefender

Download and install a reputable antivirus or anti-malware program from the provided options or any other trusted source. Update its virus definitions, and then conduct a comprehensive system scan to identify and eliminate any remaining malware or malicious files.

Method 7: Update and Secure Your System

After successfully eliminating the VenomSoftX malware from your system, it’s imperative to adopt preventive measures to deter future infections. Adhere to these general security protocols:

1. Ensure your operating system, antivirus software, and all other applications are kept up to date by installing the latest security patches and updates regularly.

2. Enable automatic updates to guarantee continuous protection against emerging threats.

3. Exercise caution when downloading and installing software from untrusted sources.

4. Refrain from clicking on suspicious links or downloading attachments from unfamiliar emails.

5. Regularly back up your critical files to an external storage device or a reliable cloud service.

6. Employ a reputable ad-blocker and contemplate installing browser extensions that offer supplementary security layers, such as script blockers or anti-malware extensions.

By adhering to these guidelines and maintaining sound security practices, you can mitigate the risk of future malware infiltrations and uphold the protection of your computer.

Method 8: Monitor Your System and Be Vigilant

Even after successfully removing the VenomSoftX malware, it’s crucial to maintain vigilance and actively monitor your system for any unusual behavior. Implement the following additional measures:

1. Regularly inspect your computer for signs of malware or suspicious activities. Keep an eye on system performance, unexpected pop-ups, browser redirects, or unfamiliar processes running in the background.

2. Activate real-time protection in your antivirus or anti-malware program to promptly detect and block potential threats as they arise.

3. Consider employing a reputable firewall to add an extra layer of protection for your network traffic.

4. Exercise caution when granting permissions to applications and exclusively download software from trusted sources.

5. Stay informed about common malware delivery methods and remain updated on the latest cybersecurity threats.

6. If any suspicious activity is detected or if you suspect your system may still be compromised, it is advisable to seek assistance from a professional computer security expert or contact the support channels provided by your antivirus software vendor.


Eliminating the VenomSoftX malware and Counter.wmail-service.com Trojan from your computer necessitates a systematic approach. By adhering to the steps provided in this guide, you can successfully eradicate the malware and enhance the security of your system.

Keep in mind that prevention plays a crucial role in avoiding future infections. Stay proactive by ensuring your system is regularly updated, utilizing trustworthy security software, and adopting safe browsing practices.

Should you have any additional questions or require further assistance, feel free to ask. Prioritize your safety and security!

Leave a Reply

Your email address will not be published. Required fields are marked *